Support & contact

Contact HardenForge directly.

For a product question, an issue, or a general enquiry, contact the studio directly. Documentation and troubleshooting guides are available below.

Direct studio contact

Start with an email.

The link opens your own email application. The address remains visible so you can copy it if no mail application is configured. Sending an email does not create an automated ticket.

Email HardenForge

Direct email: contact@hardenforge.com

Choose the path that matches your question.

01
Before purchase or product question
Email HardenForge directly about product scope, package contents, documentation, or project fit.
02
A product is not behaving as documented
Contact product support with what you know. A focused reproduction helps when possible, but it is not required for first contact.
Contact product support
03
Custom project work
Use Services for adaptations or independent development that will be scoped and quoted separately.
Explore separately quoted work
04
Fab account or purchase access
Use Epic’s official guide to find the appropriate purchase, account, or Fab platform assistance. HardenForge’s seller profile and direct product support remain separate channels.
Find platform assistance

Product documentation

Using Footstep Studio.

Start with the product manual for setup, feature guides, and troubleshooting. Check that the documented version matches your installed plugin.

Getting started

Install the package, enable the plugin, and validate a first contact.

Install & integrate

Troubleshooting

Work through known symptoms and collect useful diagnostic information.

Investigate an issue

Compatibility & upgrades

Check the documented Unreal Engine versions and release changes.

Check compatibility

Reporting an issue

Describe what happened.

Include the product and version, your Unreal Engine version and target platform, what you expected, and what happened instead. Where possible, provide a small reproduction and relevant diagnostic information.

Share only what is needed. Redact private information from logs and screenshots, and do not send credentials or third-party assets you are not permitted to share.

Before sending

The troubleshooting guide explains how to prepare a focused support report. A complete reproduction is useful when possible, but it is not required to make first contact.

Prepare a support report

Email product support

Direct email: contact@hardenforge.com

Separate project work

Need project-specific development?

Custom adaptations and independent development projects are handled through a separate HardenForge quote. A product behavior that appears contrary to its documentation remains a support question until it is clarified.

Explore services

Independent channel

Purchased through Fab?

For a Fab account or purchase-access issue, Epic’s official guide directs you to the appropriate channel. Purchase and Epic account issues go to Epic Games Support; other Fab issues have a separate support route. HardenForge’s seller profile is a separate destination. For product questions, email the studio directly.

HardenForge on Fab Purchase & platform help